Scholarships Specialist

Position Title: 
The Scholarships Specialist
Organization Name: 
Valley of the Sun United Way

Why United Way
Since 1925, Valley of the Sun United Way (VSUW) has unified diverse partners, donors, businesses, nonprofits, government, and faith-based communities to build a stronger Valley for us all. United Way belongs to our community, so we seek community input on the most pressing issues, and then we bring people, organizations and companies together to proactively solve them. Right now, many people seek trustworthy insights and information AND they want to help, but they don’t know how. United Way makes it simple for people and organizations to be part of the solution; to come together to take action.

What is Mighty Change 2026?
We envision a community where every child, family and individual is healthy, has a safe place to live, and has every opportunity to succeed in school, in life, and in work. And we believe there’s never been a better time to make that happen. Now is our opportunity to band together and fight for a more equitable future. To be bold and loud. To kick down old barriers and champion new ways of thinking. Now is the time for Mighty Change. Over the next five years, we will put all of our efforts behind driving positive change for our community to reach Mighty Goals in Health, Housing and Homelessness, Education and Workforce Development. We can’t beat today’s issues with yesterday’s thinking. Change demands bold new solutions. So we’re redeploying our energies and realigning our resources and partners to support our community. The goals we’ve set are not small or easy, but they are achievable when we work together as a community to be a force for change. Check out our Mighty Goals here:

Who We’re Looking For
We can’t do this work alone. We’re looking for people who live up to our competencies as an organization and demonstrate them in these ways:

  • Accountability: delivering on their commitments and taking responsibility for the outcomes of their actions and decisions
  • Adaptability: changes with business needs and priorities and open to different and new ways of doing things
  • Influence: able to gain the support of others for ideas and solutions and promotes the creation of shared mission, vision and values
  • Quality/Attention to Detail: sets and maintains high quality performance standards, open to continuous improvement, and pays close attention to details
  • Teamwork: promotes cooperation and commitment to achieve goals and deliverables and willing to share and receive information

The Scholarships Specialist is responsible for supporting the First Things First (FTF) Quality First Scholarships grant. This individual initiates and drives the completion of tasks and suggests/creates improvement on processes that enhance the team’s performance and goals. This position supports cross-functional collaboration between departments as well as FTF. Bilingual in Spanish and English is required. This is a grant-funded position.

What This Position Does:
Reasonable accommodations may be made to enable individuals with different capabilities to perform the essential functions.

  • Input and review monthly financial reports for accuracy, crosschecking with reporting services.
  • Monitoring and tracking required participant documents.
  • Review participant files to assure contract compliance.
  • Utilize regulatory status reports to update participant files.
  • Respond to FTF requests for financial data.  
  • Provide excellent customer service to childcare participants and families.
  • Respond to participant inquiries via phone and email, to include Spanish-speaking participants.
  • Report data system issues and data errors to Data Analyst and internal IT Department.
  • Identify, analyze, and solve systems issues as discovered.
  • Monitor FTF participant enrollment, pending, declined and delta lists.
  • Contract with new childcare participants that become eligible for the QF Scholarships program.
  • Provide technical assistance to childcare participants related to the Scholarships program requirements and web portal.
  • Work closely and support cross-functional team to ensure high quality service.
  • Monitor CRM database for accuracy and consistence use.
  • Other duties as assigned.

Have a degree? Great. Have work experience? Amazing. A combination of education and/or relevant work experience can be considered in lieu of a degree.

A combination of education or relevant experience may be considered in lieu of degree requirements.

  • High school diploma.
  • At least three years of experience in customer service, accounting or administration.
  • Proficiency in reading, writing and speaking Spanish is required.
  • Knowledge of basic tools for maintaining accounting information, financial forecasting and modeling, and financial analysis.

In addition to the Organizational Competencies listed above, this individual must also be able to demonstrate the following:

  • Analytical Thinking: synthesizes large amounts of data and identify what is relevant; visualizes and communicates findings to rationalize choices; compares available resources and draws logical conclusions
  • Customer Service: builds and maintains excellent customer satisfaction to internal and external customers and goes beyond basic service expectations
  • Initiative: Takes action to influence events without hesitation; Generates ideas for improvement, takes advantage of opportunities, suggests innovations; Reasonably resolves issues, problems, and situations

This job might not be the right fit if you:

  • Are hesitant to innovating current processes
  • Become overwhelmed by fast paced environments
  • Have a hard time making decisions
  • Are uncomfortable or hesitant with change
  • Like your own permanent desk and space

What We Offer:

  • An opportunity to become an active part in bringing vital partners and passionate community members together in an effort to crew Mighty Change in Maricopa County
  • A robust benefits package that includes:
  • Different options for medical, dental and vision benefits so you can select what’s best for you and your family
  • Health Savings Account (HSA), Flexible Spending Accounts for healthcare and dependent care
  • Teladoc for convenient and affordable access to quality medical care via phone or video anytime
  • A 403B retirement savings plan with a company match after one (1) year of employment
  • Eligibility for up to $2,500 in educational assistance per fiscal year and we’re an eligible employer for the Public Service Loan Forgiveness Program for federal student loans
  • Generous Paid Time Off (PTO) and 11 paid holidays per year
  • Employer-Paid premiums for life insurance for up to two times employees’ annual salary
  • An Employee Assistance Program (EAP) that includes counseling visits, text/chat capability, personal coaching sessions, and wellness app

We work in a hybrid environment and some in-office work will be expected at our office at 32nd Street and Camelback. We’ve been telecommute-friendly for eligible roles since 2015 and most employees work in the office 1-3 days a week. Working in a hybrid environment hasn’t affected our collaboration, communication and relationship-based culture. To be successful at this, you’ll need to make sure you have high-speed internet access and a quiet, noise-free home office space that is free from distractions.

Referral request: This job may not be for you, but perhaps you have a friend who would be a perfect fit. Send them this link. Thanks!

VSUW believes culturally diverse governance structures and workforces are assets to VSUW and its participating organizations. VSUW values each person as an individual, promotes the understanding and appreciation of cultural differences, and advocates, encourages, and supports the development and implementation of plans and actions to recruit, retain, develop, and advance people of culturally diverse backgrounds throughout VSUW.

VSUW is an equal opportunity employer and is committed to providing a work environment that is free from unlawful discrimination, harassment, and retaliation. It is the policy of VSUW and the responsibility of every staff member to treat colleagues fairly and in a professional, cooperative manner. It is the policy of VSUW to hire, employ, train, retain, promote, compensate, demote, discipline, terminate, and otherwise treat all staff members and job applicants on the basis of merit, qualifications and competence without regard to race, age, sex/gender, sexual orientation or preference, gender identity or expression, color, national origin, citizenship status, pregnancy, childbirth or related medical conditions, religion, marital status, genetic characteristics, mental or physical disability, veteran status or any other factor protected by law.